Hastened by the pandemic, shopping has changed. We've seen marketplaces strengthen their positions, an abundance of new D2C offerings popping up, advances in social commerce, and the rise of the aggregators.
To win online, it's vital that businesses know how consumers are shopping across channels and markets, and how they will shop in the future. Armed with these insights, powerful strategies can be formulated. Welcome to The Future Shopper Report 2021.